Should you ever have any reason for complaint, we will always help to resolve the matter. Please carefully read our instructions under Shipping Information in order to detect transport damage at an early stage and exclude this. Please document and photograph the defective area or damaged product and forward all the information and photos to:
Please do not return the damaged articles unstamped or without being asked as we are not able to manage those packages and, as a result of this, we are obliged to decline acceptance. To answer further questions about the return of defective articles do not hesitate to contact us with an email.Please do not return the damaged articles without being asked to or with carriage due as we are not able to manage such deliveries and therefore obliged to decline their acceptance. If you have any further questions about returning defective articles, please do not hesitate to call us:
(Mon - Fri from 8:30 a.m. to 5:00 p.m.)
Please note that all customised products and digital prints are non-returnable unless an explicit defect exists. Unlike in standard e‑commerce practices.